FREQUENTLY ASKED QUESTIONS

1. Ordering & Payments
How do I place an order?
Browse our collection, add items to your cart, and complete checkout. You’ll receive an email confirmation.

What payment methods do you accept?
We accept:

• All major credit/debit cards
• PayPal
• Apple Pay
• Google Pay

Is my payment secure?
Yes, we use 256-bit SSL encryption for all transactions.

2. Shipping & Delivery
How long does shipping take?

• Standard: 3-7 business days
• Express: 2-3 business days
• International: 5-14 business days

Can I track my order?
Yes, tracking information is emailed once your order ships.

3. Returns & Exchanges
What’s your return policy?
Unworn items can be returned within 90 days. See details at cyrusshoes.com/returns

How do I exchange an item?
Return the original product and place a new order for your preferred size.

4. Product Information
How do I find my size?
Detailed size guides are available on each product page.

How should I care for my shoes?
Use appropriate cleaners for the material type (leather, suede, etc.).

5. Account Help
How do I reset my password?
Use the “Forgot Password” link on the login page.

Can I change my order after placing it?
Contact us immediately – we’ll assist if your order hasn’t shipped.

6. International Orders
Do you ship worldwide?
Yes, shipping rates vary by destination.

Who pays customs fees?
International customers are responsible for any applicable duties/taxes.

7. Customer Service
How can I contact you?
Visit cyrusshoes.com/contact for our contact form and live chat hours.

What are your response times?
We typically respond within 24 business hours.

For more questions: cyrusshoes.com/help-center