RETURNS & EXCHANGES POLICY
1. Return Eligibility
We accept returns within 90 days of purchase for:
- Unworn merchandise in original condition
- Items with original packaging and tags
- Purchases accompanied by proof of purchase
2. How to Return
- Initiate your return at cyrusshoes.com/returns-portal
- Print prepaid return label (U.S. only)
- Package items securely (original box recommended)
- Drop off at any UPS location
3. Return Costs
- U.S. Returns: Free with prepaid label
- International Returns: Customer pays return shipping
- Exceptions: Free returns for defective/wrong items
4. Refund Processing
- Issued within 5-7 business days after we receive return
- Credited to original payment method
- Please allow additional bank processing time
5. Exchanges
For size/width exchanges:
- Return original items using standard process
- Place new order for desired size
- Contact us for price adjustment if applicable
6. Non-Returnable Items
Cannot be returned:
- Final sale items (marked during purchase)
- Worn or damaged merchandise
- Personalized/customized products
7. Defective Merchandise
Contact us within 30 days of delivery:
- Provide order number and photos
- We’ll arrange free return shipping
- Full refund or replacement offered
8. International Returns
- Clearly mark package as “RETURN”
- Original customs fees non-refundable
- Use trackable shipping method
9. Gift Returns
- Refund issued as store credit
- Credit valid for 12 months
- No cash value
10. Holiday Policy
Extended return window:
- Purchases Nov 1-Dec 24 can be returned until Jan 31
For assistance: cyrusshoes.com/returns-help